Shipping policy
At Viego Co., we prioritise secure, tracked delivery with clear communication at every step. This policy outlines our shipping coverage, timelines, costs, tracking, and how we handle delivery concerns.
Viego Co. currently ships to customers in the United Kingdom and the United States. All orders are shipped, tracked and monitored until delivery.
1. Shipping Regions
This policy applies to all orders delivered within the United Kingdom and the United States. We do not currently ship to other destinations.
Products are fulfilled through our international logistics network, with final delivery handled by trusted local couriers in the destination country. This allows us to maintain product quality while offering competitive pricing, with tracking available from dispatch through to delivery.
2. Order Processing
Orders are prepared and processed within 1–3 business days after payment has been confirmed.
Orders placed before 5:00 PM Eastern Time (10:00 PM UK time) are typically processed the same or next business day. Orders placed after this time are processed on the next business day.
Processing and dispatch run Monday to Friday, excluding public holidays. Once your order has shipped, you will receive a confirmation email with tracking details and courier information.
3. Shipping Costs, Duties and Taxes
Free tracked shipping on every order to the United Kingdom and the United States, with no minimum purchase required.
The price you see at checkout is the price you pay. We do not add delivery charges, and any import duty, VAT or customs charge arising on your shipment is settled by us before it reaches you. You will not be asked to pay a fee to the carrier on delivery, and there is nothing further to pay once your order has been placed.
In the unlikely event that a carrier does request a charge from you, contact us at info@viegoco.com with the paperwork and we will reimburse it in full.
4. Delivery Estimates
| Stage | Timeframe |
|---|---|
| Processing | 1–3 business days |
| Transit | 7–12 business days |
| Estimated total | 8–15 business days |
Transit timeframes begin once your order has been dispatched. Business days exclude weekends and public holidays.
Delivery times are estimates and may vary depending on courier operations, customs clearance or regional factors. If delivery exceeds the maximum stated timeframe, we will investigate and provide a resolution, including a replacement or refund where applicable.
5. Shipping Carriers
Delivery partners may include Royal Mail for United Kingdom deliveries, USPS for United States deliveries, and other trusted local last-mile carriers depending on location and routing.
All shipments are tracked from dispatch through to delivery, with tracking updates provided where carrier scanning is available.
6. Order Tracking
You can track your order using the link provided in your dispatch email, or through our Track Order page. Tracking updates may take up to 24 hours to appear after dispatch.
7. Multi-Item and Room Kit Orders
Orders containing more than one item, including Room Kits and other sets, may arrive in separate parcels and on different days. Each parcel is tracked individually and you will receive tracking for each one. This does not affect your delivery estimate, your return window, or the warranty on any item.
8. Delays and Delivery Issues
We work with established logistics partners to ensure consistent delivery performance. Occasional delays may occur due to customs inspections, courier disruption or seasonal demand.
Please check that your shipping address is accurate at checkout. Customers are responsible for providing correct delivery details; we will assist where possible in resolving issues caused by incorrect information.
If your order is delayed beyond the estimated timeframe, contact our support team using the details below.
9. Lost or Missing Packages
If your order has not been delivered after the estimated delivery window has passed, contact us at info@viegoco.com with your order number.
If a shipment is confirmed lost by the courier, we will offer either a replacement or a full refund to your original payment method.
10. Contact Details
Business Name: Viego Co.
Business Address: 2222 West Grand River Ave, STE A, Okemos, MI 48864, United States
Email: info@viegoco.com
Phone: (+1) 917 672 7132
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (2:00 PM – 10:00 PM UK time)
Response Time: 24–48 hours
Support is available to both United States and United Kingdom customers during the hours listed above.