Shipping policy
At Viego Co., we prioritize secure, efficient delivery with clear communication every step of the way. This policy outlines our shipping coverage, timelines, costs, tracking, and how we handle delivery-related concerns.
All orders are securely shipped, tracked, and monitored until delivery.
Viego Co. currently ships to customers in the United Kingdom and the United States.
1. Shipping Regions
This policy applies to all orders delivered within the United Kingdom and the United States.
All products are fulfilled through our international logistics network, with final delivery handled by trusted local couriers in the destination country. This allows us to maintain high product quality while offering competitive pricing, with tracking available from dispatch through delivery.
2. Order Processing
Orders are prepared and processed within 1–3 business days after payment has been successfully confirmed.
Orders placed before 10:00 PM GMT / 5:00 PM EST are typically processed the same or next business day. Orders placed after this time are processed on the next business day.
Processing and dispatch operations run Monday through Friday, excluding public holidays.
Once your order has shipped, you will receive a confirmation email with your tracking details and courier information.
3. Shipping Fees
We provide free tracked shipping on all orders within the United Kingdom and the United States, with no minimum purchase required.
All applicable duties, import taxes, VAT, and standard delivery costs are covered by Viego Co. and included in the product price where applicable. Customers will not be charged any additional shipping, customs, duties, taxes, or VAT fees at checkout or upon delivery.
All prices listed on our website include standard handling and delivery unless otherwise stated.
4. Delivery Estimates
Typical delivery timelines for United Kingdom and United States orders are as follows:
- Processing Time: 1–3 business days
- Transit Time: 7–12 business days
- Estimated Total Delivery Time: 8–15 business days
Estimated total delivery time, including processing and transit, is typically 8–15 business days.
In all cases, if delivery exceeds the maximum delivery timeframe, we will promptly investigate and provide a resolution, including a replacement or refund where applicable.
Delivery timeframes begin once your order has been dispatched.
Business days exclude weekends and public holidays.
Please note that delivery times are estimates and may vary depending on courier operations, customs clearance, or regional factors.
5. Shipping Carriers
Primary delivery partners may include Royal Mail for United Kingdom deliveries, USPS for United States deliveries, and other trusted local last-mile carriers depending on location and logistics routing.
All shipments are tracked from dispatch through delivery, with tracking updates provided where carrier scanning is available.
6. Order Tracking
Customers can track their order using the tracking link provided via email or through our Track Order page.
Tracking updates may take up to 24 hours to appear after dispatch.
7. Delays & Delivery Issues
We work with established global logistics partners to ensure reliable and consistent delivery performance. However, occasional delays may occur due to factors such as customs inspections, courier disruptions, or seasonal demand.
Please double-check that your shipping address is accurate at checkout. Customers are responsible for ensuring accurate shipping details, and we will assist where possible in resolving delivery issues caused by incorrect information.
If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
If you need assistance, please reach out to our support team using the contact details below.
8. Lost or Missing Packages
If your order has not been delivered after the estimated delivery window has passed, please contact us.
Email: info@viegoco.com
Be sure to include your order number for faster assistance.
If a shipment is confirmed lost by the courier, we will offer either a replacement or a full refund to your original payment method.
9. Contact Details
Business Name: Viego Co.
Business Address: 2222 West Grand River Ave, STE A, Okemos, MI 48864, United States
Email: info@viegoco.com
Phone: (+1) 917 672 7132
Hours of Operation: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
UK Support Coverage: Monday–Friday, 2:00 PM–10:00 PM GMT
Typical Response Time:
24–48 hours
Support is available for both United States and United Kingdom customers during the hours listed above.